June 17, 2026 — A recent incident report highlights serious safety concerns regarding the Solana Gear Heat & Massage Neck Wrap. A consumer reported that multiple units of the product overheated during normal use, leading to severe skin burns, a burning odor, visible fabric damage, and a potential fire risk.
Product Details
Product: Solana Gear Heat & Massage Neck Wrap
Incident Report Date: 5/29/2026
Incident Overview
The incident report details a concerning experience with the Solana Gear Heat & Massage Neck Wrap. A client purchased four identical neck wrap products, and all four exhibited the same dangerous defects. When used precisely according to the manufacturer’s instructions, the products consistently overheated, leading to significant burning and damage to the user’s skin.
In addition to the direct skin burns, the products emitted a distinct burning odor. The fabric of the neck wraps, originally gray, began to discolor to a faded brown, indicating extreme heat exposure. Critically, the internal wires of the device burned through the fabric, exposing hazardous components. During one instance, while attempting to adjust the product on her neck, the client burned her finger due to the exposed hot components. Following this injury, she immediately discontinued the use of all the neck wraps.
Furthermore, the client reported that the product, advertised as designed for wireless use after charging, only functioned when plugged into an electrical outlet. This rendered her purchase of multiple units—intended for continuous wireless use—ineffective and contributed to her overall dissatisfaction and safety concerns.
Safety Concerns
The reported incidents with the Solana Gear Heat & Massage Neck Wrap pose several severe safety concerns for consumers:
- Immediate Dangers: Thermal Burns and Injury: The primary and most immediate danger is the risk of severe thermal burns. The report explicitly states the product overheats to the point of causing “significant burning and damage to the skin,” and the client sustained a finger burn from exposed hot wires.
- Long-term Risks: Such burns can range from superficial to deep tissue damage, requiring medical attention and potentially leading to permanent scarring or nerve damage. With wires burning through the fabric, there is also an increased risk of electrical shock, which can cause severe injury or even death if live wires are touched.
- Who Might Be Affected: Individuals with reduced sensation, such as those with neuropathy, diabetes, or the elderly, may not detect the overheating quickly enough, leading to more severe burns before they can react.
- Property Damage Potential: The presence of a “burning odor” and the observation of “wires burned through the fabric” are critical indicators of a potential fire hazard. Overheating electrical components can ignite surrounding materials, including the product’s fabric, clothing, furniture, or bedding, leading to property damage and posing a serious risk to occupants.
What Consumers Should Do
If you own a Solana Gear Heat & Massage Neck Wrap, please take the following actions immediately to ensure your safety:
- Stop Use Immediately: Discontinue using the Solana Gear Heat & Massage Neck Wrap at once. Do not attempt to use it again, even if it appears to be working normally.
- Unplug and Disconnect: If the product is currently plugged in or charging, carefully unplug it from the power source. Do not attempt to remove or cut any wires.
- Do Not Attempt Repairs: Do not try to repair the product yourself or modify it in any way. Tampering with a potentially defective electrical device can be extremely dangerous.
- Check Your Product: Verify that your neck wrap is the “Solana Gear Heat & Massage Neck Wrap.” If you have any doubt, err on the side of caution.
- Report the Incident: If you have experienced similar issues, or if you simply own this product, we strongly encourage you to report it to the U.S. Consumer Product Safety Commission (CPSC) at www.cpsc.gov. Your reports help identify dangerous products and facilitate recalls.
- Contact the Retailer/Manufacturer: Reach out to Solana Gear or the retailer where you purchased the product to report the defect and inquire about returns or refunds.
Manufacturer’s Response
The manufacturer, SOLANA GEAR, has reportedly responded to this incident. Specific details regarding their response, such as whether they plan to investigate further, issue a recall, or offer remedies to affected consumers, are not available in this report.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
Licensed to practice law ONLY in California.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.