June 17, 2026 — A PHANTOM A10 electric scooter, purchased from Costco, experienced a sudden structural failure during normal use, causing its main frame to break into two pieces. A 12-year-old child riding the scooter was thrown to the ground, suffering facial injuries, bruises, and abrasions.
Product Details
Product: PHANTOM A10
Incident Overview
On June 1, 2026, a PHANTOM A10 electric scooter, purchased from Costco (Item Number 1819400), experienced a catastrophic structural failure while a 12-year-old child was riding it. During normal use, the main frame of the scooter suddenly and without warning fractured into two separate pieces. This sudden breakage caused the rider to be propelled from the scooter and fall to the ground. The child suffered facial injuries, as well as various bruises and abrasions. According to the report, the scooter was being operated as intended and had not undergone any modifications. Photos documenting the damaged scooter and the rider’s injuries are available. A claim was subsequently reported to the manufacturer, AURICTECH LLC, but the matter remains unresolved.
Safety Concerns
The sudden structural failure of the PHANTOM A10 electric scooter presents a grave safety concern for consumers.
- Immediate Dangers: The primary immediate danger is the risk of serious injury due to sudden loss of control and impact with the ground. Riders can suffer concussions, fractures, lacerations, dental injuries, and severe abrasions if the scooter’s frame gives way unexpectedly. The incident involving the 12-year-old rider highlights this, resulting in facial injuries, bruises, and abrasions.
- Long-term Risks: Depending on the severity of the initial injuries, long-term health consequences could include chronic pain, scarring, psychological trauma from the fall, or even permanent disability from head or spinal injuries. The unexpected nature of such a failure also erodes consumer trust in product safety.
- Who Might Be Affected: Children and adults who ride the PHANTOM A10 electric scooter are at risk. Given that scooters are often ridden by younger individuals, the potential for severe injuries to children is particularly alarming due to their developing bones and less protective gear often worn during casual use. Bystanders could also be affected if a rider loses control and collides with them.
- Property Damage Potential: While the primary concern is rider safety, a sudden scooter malfunction at speed could also lead to property damage, such as damage to other vehicles, public property, or private property if the uncontrolled scooter or rider collides with them.
What Consumers Should Do
Consumers who own a PHANTOM A10 electric scooter, particularly those purchased from Costco, should take the following precautions:
- Immediate Steps to Take: If you own a PHANTOM A10 electric scooter, immediately cease using it. Do not attempt to repair or modify the scooter yourself, as this could compromise evidence if a claim is pursued.
- How to Check if They Own the Affected Product: Verify your scooter’s model against “PHANTOM A10” and check if the manufacturer is AURICTECH LLC. If purchased from Costco, check your receipt or purchase history for “Costco Item Number 1819400.”
- Prevention Measures: Until the issue is fully investigated and resolved, the safest course of action is to refrain from using the PHANTOM A10 electric scooter. If you must use any electric scooter, always wear appropriate safety gear, including a helmet, knee pads, and elbow pads.
- Reporting Procedures: If you have experienced a similar incident or have concerns about the safety of your PHANTOM A10 scooter, report it immediately to the U.S. Consumer Product Safety Commission (CPSC) at www.cpsc.gov. Also, contact AURICTECH LLC directly to report your concerns and document all communications.
Manufacturer’s Response
The manufacturer, AURICTECH LLC, has acknowledged receiving a claim regarding this incident, as indicated by their “Yes” response in the incident report. However, the report states that the matter remains unresolved. Consumers who have reported issues should continue to follow up with the manufacturer regarding the status of their claim.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
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Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.