September 8, 2026 — A consumer has reported a serious safety concern regarding the Chicco Activ3 stroller, alleging its brakes easily fail and that the manufacturer, Artsana USA, Inc., has been uncooperative in resolution. The consumer plans to file a complaint with the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov, citing a “faulty and dangerous” braking system.
Product Details
Incident Overview
The consumer filed a complaint after the brakes on their Chicco Activ3 stroller reportedly failed within a year of purchase. According to the report, the consumer alleges that Artsana USA, Inc. has refused to repair or replace the stroller and is intentionally prolonging the resolution process to avoid responsibility.
The consumer received a message from the manufacturer requesting photos and video of components of the braking system that are not visible without disassembling the stroller. The consumer described this request as an unreasonable and unhelpful demand, believing it to be a tactic to make the complaint process so difficult that customers abandon their claims. The consumer asserts that the braking system is “faulty and dangerous” and has stated their intention to report the issue to the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov.
Safety Concerns
A stroller with a failing braking system presents significant safety hazards to both the child and caregiver.
- Immediate Dangers: If the brakes on a stroller fail unexpectedly, the stroller can roll away, potentially causing the infant or toddler inside to fall out, suffer impact injuries, or even roll into dangerous areas like traffic. Caregivers attempting to stop a runaway stroller could also sustain injuries.
- Long-Term Risks: Repeated incidents of brake failure could lead to severe or cumulative injuries for the child, and emotional distress for parents who rely on the product’s safety. If this issue is systemic, it could impact numerous units, leading to widespread hazards.
- Who might be affected: Primarily infants and toddlers being transported in the stroller, as well as their parents or caregivers who depend on the stroller’s safety features for secure child transport.
- Property Damage Potential: A runaway stroller could collide with property, causing damage to the stroller itself or to other objects, vehicles, or structures.
What Consumers Should Do
If you own a Chicco Activ3 stroller, or any stroller, and suspect issues with its braking system, consumer safety is paramount.
- Immediate Steps: If you experience any brake malfunction or suspect your Chicco Activ3 stroller’s brakes are faulty, cease using the stroller immediately. Do not attempt to use a stroller with compromised brakes, even for short distances, as the risk of injury is high.
- How to Check If You Own the Affected Product: Inspect your Chicco Activ3 stroller. Carefully engage and disengage the brakes multiple times, ensuring they firmly lock both wheels and prevent any movement. If possible, test the brakes on a slight incline (without a child in the stroller) to confirm they securely hold the stroller in place. Listen for any unusual sounds or feel for looseness in the brake levers or cables.
- Prevention Measures: Always engage the brakes whenever the stroller is stationary, even on flat surfaces. Never rely solely on stroller brakes on steep inclines; always maintain a firm grip on the handle. Regularly check all stroller components, especially critical safety features like brakes, for any signs of wear, damage, or malfunction.
- Reporting Procedures: If you experience brake failure or any other safety issue with your Chicco Activ3 stroller or any other consumer product, it is crucial to report it. File a detailed incident report with the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov. This helps the CPSC identify patterns, investigate potential defects, and potentially issue recalls. You should also contact the manufacturer directly, keeping meticulous records of all communications.
Manufacturer’s Response
The manufacturer, Artsana USA, Inc., provided a “Yes” response to an inquiry regarding the incident report. However, the consumer explicitly rejected the manufacturer’s handling of the complaint, stating that Chicco requested photos and video of non-visible braking components, a request the consumer found to be unreasonable and unhelpful. The consumer believes the manufacturer is deliberately making the process difficult to avoid addressing the “faulty and dangerous” braking system.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
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Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.