November 2, 2026 — A consumer has reported a serious safety incident involving an LG OLED65CXPUA.AUS television where the original stand reportedly broke, causing the 65-inch TV to fall and sustain significant damage. The incident raises questions about the stability and structural integrity of the TV’s base, particularly in homes with children and pets.
Product Details
Incident Overview
On August 20, 2026, a consumer reported that while walking past their 65-inch LG OLED television (model OLED65CXPUA.AUS), the edge of their shirt lightly caught the television, causing it to wobble. During this wobble, the original stand of the television physically broke, leading to the entire unit falling. The report indicates that part of the broken stand remained securely screwed to the television, while the other part completely separated.
The fall resulted in significant damage to the television, which subsequently displayed vertical lines and ceased to operate normally. Several connected cables were also pulled and damaged during the incident.
The consumer’s primary concern was not simply the damaged television, but the failure of the original stand itself, which allowed a large 65-inch television to fall unexpectedly. Fortunately, no individuals or animals were underneath the television at the time, but the consumer, who has children and pets, expressed serious concern about the potential for severe injury.
Following the incident, the consumer contacted LG. They were asked to preserve the television and all broken stand components, which they did. After multiple contacts, LG dispatched an authorized technician to inspect the damaged television and its broken stand. LG’s own service documentation from this inspection stated, “The issue is with the physical base/stand of the LG TV. The base failed/broke, causing the television to fall unexpectedly.” The technician also reportedly told the consumer that they had not seen a stand break in this manner before, even after dropping televisions on their stands in testing, a message which was provided to LG.
Despite these findings, LG ultimately closed the safety case. Their explanation focused on the physical damage to the television panel, stating that physical damage is not considered a manufacturing defect. The consumer consistently maintained that their concern was the stand’s failure, not the panel’s damage, and disputed LG’s service record wording that implied they “bumped” the television and caused the damage, reiterating that their shirt caught the TV, it wobbled, the stand broke, and then it fell.
The consumer asked LG to explain the root cause of the stand’s failure and whether the authorized technician’s observations were considered, especially given LG’s own documentation stating the base “failed or broke” and caused the TV to fall “unexpectedly.” LG did not provide a substantive response to these questions. The consumer still possesses the television, the broken stand components, photographs, video, LG’s service documentation, and communications with both LG and the authorized technician.
Safety Concerns
The reported failure of a television stand supporting a 65-inch LG OLED television presents several critical safety concerns:
- Immediate Dangers: A 65-inch television is a heavy and substantial object. Its sudden and unexpected fall poses a significant risk of severe impact injury, including concussions, broken bones, or worse, to anyone in its path. This risk is particularly high for young children and pets, who are often at floor level and might not react quickly enough to avoid a falling object.
- Structural Integrity and Design Flaw: The incident raises questions about the structural integrity and design of the specific television stand. If a stand can break from a relatively minor bump, it suggests a potential weakness that could lead to similar incidents under normal household conditions.
- Recurrence Risk: If the stand’s failure was due to a design or manufacturing defect, other identical stands could be prone to the same type of unexpected breakage, creating a widespread safety hazard.
- Property Damage: Beyond the immediate safety risk, a falling television can cause extensive property damage not only to the unit itself (which can be very costly to replace) but also to flooring, furniture, and other household items.
- Unforeseen Circumstances: The nature of the incident—a simple brush with a shirt causing the stand to break—highlights how unpredictable and sudden such failures can be, leaving little to no time for intervention.
What Consumers Should Do
Consumers who own an LG OLED65CXPUA.AUS television, or any large flat-screen TV on a stand, should take proactive steps to ensure safety:
- Assess Stability: Regularly check the stability of your television on its stand. Gently push on the top edges of the TV to see if it wobbles excessively. If the stand feels loose, wobbly, or shows any signs of stress or cracking, cease use immediately.
- Secure Your TV: For all large, flat-screen televisions, especially in homes with children or pets, consider using anti-tip straps that anchor the television to the wall or furniture. The U.S. Consumer Product Safety Commission (CPSC) strongly recommends securing TVs to prevent tip-overs.
- Consider Wall Mounting: Wall mounting is often the safest option for large televisions, as it eliminates the risk of stand failure and prevents accidental tip-overs.
- Proper Assembly: Ensure the television stand was assembled exactly according to the manufacturer’s instructions, using all provided components.
- Avoid Placing on Unstable Surfaces: Always place televisions on sturdy, stable, and appropriately sized furniture.
- Report Incidents: If you experience a similar incident or observe issues with your television stand, report it immediately to the manufacturer and the CPSC at SaferProducts.gov. Document everything with photos, videos, and detailed notes, just as the consumer in this report did.
- Preserve Evidence: If an incident occurs, preserve the product and all broken components as potential evidence for any investigation.
Manufacturer’s Response
LG Electronics, USA provided a response on October 19, 2026, stating: “LG manufactures this TV to meet or exceed all relevant standards including UL60065. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about TVs should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.”
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
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Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.