December 10, 2025 – A consumer has reported a serious safety issue with a newly purchased Frigidaire FCRE3052BS electric range, where the cooking elements reportedly remained active even after being turned to the “OFF” position. This malfunction, occurring less than three weeks after purchase, is being highlighted as a significant fire safety hazard.
Product Details
Incident Overview
The incident report, dated November 24, 2025, details a concerning malfunction with a Frigidaire FCRE3052BS electric range. The consumer purchased the appliance from Lowes on November 1, 2025. Just nineteen days later, on November 20, 2025, the range experienced a critical failure: the heating elements remained on and active despite all control knobs being set to the “OFF” position. The consumer immediately identified this as a “death on arrival or early failure” and a severe “fire safety hazard.”
The consumer promptly contacted Frigidaire regarding the defect. However, according to the report, Frigidaire representatives refused to replace the faulty unit with a new one or issue a refund. Instead, they offered only to send a technician to inspect the appliance. This response left the consumer in a difficult predicament, with “families to feed” and the added stress of Thanksgiving being just a week away, making daily restaurant dining financially unfeasible.
Safety Concerns
This incident with the Frigidaire FCRE3052BS electric range raises several critical safety concerns:
- Immediate Fire Hazard: An electric range with elements that remain active when set to “OFF” presents an immediate and extremely high risk of fire. Unattended hot elements can ignite nearby flammable materials such as dish towels, paper products, or food packaging, leading to a kitchen fire that can rapidly spread throughout a home.
- Electrical Shock Risk: While the primary concern is fire, any electrical malfunction of this nature could also potentially lead to an electrical shock hazard if internal wiring or components are compromised.
- Property Damage Potential: A kitchen fire, even a small one, can cause extensive property damage to the appliance itself, countertops, cabinetry, walls, and the entire kitchen area, leading to significant financial loss and disruption.
- Burn Injuries: Unsuspecting individuals, especially children or elderly family members, could inadvertently touch a seemingly “off” burner, resulting in severe burn injuries.
- Impact on Families: As highlighted by the consumer, the failure of a major appliance like a range, particularly around holidays like Thanksgiving, creates immense stress and logistical challenges for families who rely on it for daily meal preparation.
- Early Failure/Defect: The fact that this critical safety defect occurred within weeks of purchase suggests a potential manufacturing defect or quality control issue that could affect other units of the same model.
What Consumers Should Do
If you own a Frigidaire FCRE3052BS electric range, or any electric range exhibiting similar symptoms, immediate action is crucial to ensure safety:
- Immediately Discontinue Use and Unplug: If your range exhibits elements staying on when set to “OFF,” immediately turn off the breaker supplying power to the range if it’s hardwired, or unplug it from the wall outlet if it has a plug. Do NOT attempt to use the appliance again.
- Check Your Model: Verify if your electric range is the Frigidaire FCRE3052BS model. The model number is typically located on a label around the door frame, behind the storage drawer, or on the back of the appliance.
- Contact the Manufacturer: Reach out to Frigidaire/Electrolux customer service to report the specific issue. Clearly state the safety hazard and the immediate need for a resolution beyond just a service technician, especially if the unit is brand new.
- Contact Your Retailer: If purchased recently, contact the retailer (e.g., Lowes) where you bought the appliance to inquire about their return or exchange policy for defective products.
- Report to CPSC: File an incident report with the U.S. Consumer Product Safety Commission (CPSC) at saferproducts.gov. This helps the CPSC monitor product safety issues and determine if broader action, such as a recall, is necessary.
- Document Everything: Keep detailed records of your purchase, dates of incidents, communications with the manufacturer and retailer, and any steps you’ve taken.
Manufacturer’s Response
According to the incident report, upon being contacted by the consumer, Frigidaire (ELECTROLUX/WHITE CONSOLIDATED) acknowledged the incident but reportedly refused to replace the defective electric range or issue a refund. Their stated resolution was to send a technician to assess the appliance.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.