December 17, 2025 – A recent incident report details a frightening event involving a GE JB645RK3SS stove where a dropped pair of scissors caused the oven door’s glass to shatter, leading to a consumer injury. The user reported receiving staples to the head after falling and striking their head on a refrigerator handle following the incident.
Product Details
Incident Overview
On November 21, 2025, a consumer reported a distressing incident involving their 6-year-old GE JB645RK3SS stove. While in their kitchen, a pair of scissors was accidentally dropped, striking the front of the stove. Upon impact, the oven door’s glass shattered instantly, scattering glass debris throughout the area. The sudden and violent shattering of the glass caused the consumer to be startled, resulting in a fall backward. During the fall, the consumer’s head struck a refrigerator handle, leading to a laceration. The individual sought immediate medical attention at an emergency room, undergoing brain and neck scans. While no severe issues were identified, the consumer did receive two staples to the head for the injury. The consumer also attempted to file a complaint directly with GE, but reported that the online submission link for their complaint form was non-functional.
Safety Concerns
This incident highlights several significant safety concerns related to the durability and potential hazards of glass components in kitchen appliances:
- Immediate Dangers: The primary and most immediate danger is the risk of severe lacerations from shattered glass. When glass shatters, it can produce sharp shards that can cause deep cuts to anyone in the vicinity, including adults, children, and pets. In this specific incident, the sudden shattering led to a fall and a head injury, demonstrating the potential for secondary injuries beyond direct glass contact. The force of impact needed to cause such shattering also raises questions about the overall resilience of the glass.
- Long-Term Risks: Beyond immediate physical injury, such incidents can lead to psychological distress, including fear or anxiety related to using the appliance or being in the kitchen. There’s also the ongoing risk of finding latent glass shards, even after extensive cleanup, which could pose a cutting hazard over time.
- Who Might Be Affected: Anyone in the kitchen at the time of such an incident, especially young children or pets who may be closer to floor level where glass shards can spread, is at risk. Elderly individuals or those with mobility issues might be particularly vulnerable to falls resulting from a sudden shock.
- Property Damage Potential: In addition to potential personal injury, the shattering glass can damage kitchen flooring, countertops, or other nearby appliances. Replacing a shattered oven door or potentially the entire appliance represents an unexpected financial burden.
What Consumers Should Do
If you own a GE JB645RK3SS stove or any appliance with a glass door, it’s crucial to be aware of the potential risks and take proactive steps:
- Immediate Steps After an Incident:
* Prioritize Safety: If the glass shatters, immediately move yourself and anyone else (especially children and pets) away from the area to prevent further injury.
* Assess Injuries: Check for cuts or other injuries. Seek medical attention immediately for any wounds, especially head injuries, deep cuts, or if you suspect internal injury.
* Contain and Clean: Once safe, carefully contain the area and begin cleaning up glass fragments. Use sturdy gloves, a broom, and a dustpan for larger pieces, followed by a vacuum cleaner for smaller shards. Dispose of glass safely in a puncture-proof container.
* Do Not Use: Do not attempt to use the stove if the door glass is broken.
- How to Check If You Own the Affected Product:
* Locate the model number on your GE stove. This is typically found on a label around the oven door frame, behind the bottom storage drawer, or on the side of the appliance.
* Verify if your model matches “JB645RK3SS.”
- Prevention Measures:
* Careful Handling: Exercise extreme caution when handling hard or heavy objects (like pots, pans, utensils, or glass items) near your stove’s glass door.
* Inspect Regularly: Periodically inspect the oven door glass for any signs of cracks, chips, or damage. Even a small imperfection can compromise the glass’s integrity and make it more susceptible to shattering.
* Professional Repair: If you notice any damage to your oven door glass, contact GE Appliances or a qualified appliance repair technician for inspection and repair. Do not attempt to fix it yourself.
- Reporting Procedures:
* Report to Manufacturer: If you experience a similar incident, attempt to report it directly to GE Appliances. If you encounter issues with online submission, try contacting their customer service via phone.
* Report to CPSC: File a detailed report with the U.S. Consumer Product Safety Commission (CPSC) at www.saferproducts.gov. Your report helps the CPSC identify potential hazards and initiate recalls if necessary.
Manufacturer’s Response
As of the date of this post, the manufacturer’s response to this specific incident report is unknown. The consumer also reported difficulty submitting their complaint directly to GE Appliances due to a non-functional online link.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.