December 22, 2025 – A serious safety incident involving a Samsung NE58F9710WS/AA oven has been reported, highlighting a critical malfunction where the top broil element unexpectedly activates and remains on during a warm cycle, leading to excessive heat, burning, and fire within the oven cavity. This incident, reported on December 3, 2025, raises significant safety concerns for consumers owning this model.
Product Details
Incident Overview
The incident report details a concerning malfunction of the Samsung NE58F9710WS/AA oven. The user reportedly set the oven to a “bake” setting, with the incident occurring specifically during a subsequent “warm cycle.” During this warm cycle, which is intended for low, controlled heat to keep food warm without cooking it further, the oven’s top broil element unexpectedly activated and remained on.
The broil element delivers intense, direct heat for browning and searing. Its sustained activation during a warm cycle resulted in a “massive heat application” to the food item inside the oven. This uncontrolled and excessive heat quickly led to burning and ultimately ignited a fire within the oven’s interior. Such an uncontrolled heating event poses an immediate and severe hazard to both property and personal safety.
Safety Concerns
This incident points to a significant defect within the oven’s control system, where a high-intensity heating element activates inappropriately and uncontrollably.
- Immediate Dangers: The primary and most severe immediate danger is the risk of an oven fire or, potentially, a full-fledged kitchen fire. Uncontrolled heat and flames within an oven can quickly spread to surrounding cabinetry, walls, and the entire home. Smoke inhalation is also a serious risk during an oven fire. There’s also a direct burn hazard if a user attempts to intervene or open the oven during such an incident.
- Long-term Risks: Beyond the immediate fire hazard, repeated or similar malfunctions could lead to cumulative damage to the oven’s internal components or the home’s electrical system. This could result in further safety issues, appliance failure, or ongoing fire risks.
- Who Might Be Affected: Anyone operating the Samsung NE58F9710WS/AA oven is potentially at risk, particularly those using bake or warm settings. Occupants of the home are also at risk from fire, smoke, and associated property damage. Young children and the elderly may be particularly vulnerable if a fire occurs.
- Property Damage Potential: The incident explicitly mentions “burning/fire within the oven.” This indicates direct damage to the appliance itself. Beyond the oven, there is a high potential for damage to kitchen counters, cabinets, flooring, and walls. In severe cases, an uncontained oven fire can lead to significant structural damage to the entire home, requiring extensive repairs or even rebuilding.
What Consumers Should Do
Consumers who own a Samsung NE58F9710WS/AA oven should take immediate precautions:
- Cease Use Immediately: If you own this model and suspect any unusual heating, smoke, or smell, or if you have experienced similar symptoms, stop using the oven immediately. Unplug the appliance if it is safely accessible, or turn off the circuit breaker supplying power to the oven.
- Check Your Model: Verify if your oven is the Samsung model NE58F9710WS/AA. The model number is typically found on a label around the oven door frame, behind the bottom storage drawer, or on the back of the range.
- Do Not Attempt Repairs: Do not attempt to diagnose or repair the issue yourself. This can be dangerous and may void warranties.
- Contact the Manufacturer: Reach out to Samsung Electronics America, Inc. directly for guidance, support, and information regarding potential inspections, repairs, or recalls.
- Report the Incident: If you experience a similar incident or any other malfunction, report it to the U.S. Consumer Product Safety Commission (CPSC) at www.cpsc.gov. Detailed reports are crucial for identifying broader safety trends and prompting official action.
Manufacturer’s Response
The incident report indicates a “Yes” under “Manufacturer Response,” meaning Samsung Electronics America, Inc. has responded to this specific incident. However, the details of their response, such as whether an investigation has been initiated, a remedy offered, or a broader safety campaign planned, are not provided in this incident report. Consumers are encouraged to contact Samsung directly for further information regarding this model.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.