December 22, 2025 – A recent incident report details a dangerous defect in a new Frigidaire FCRG3062AB stove/oven, which reportedly filled a consumer’s home with gas upon first use. Despite an initial repair addressing a “factory flaw,” the oven continues to emit a strong gas odor and fails to reach proper temperatures, prompting serious safety concerns and highlighting potential hazards to consumers.
Product Details
Incident Overview
The incident, reported on December 3, 2025, describes a consumer’s alarming experience with a newly purchased Frigidaire FCRG3062AB stove/oven from Home Depot. Upon its very first operation, the appliance rapidly filled the entire house with a significant amount of gas. The consumer promptly requested support, and a few days later, a technician was dispatched. The technician reportedly identified a “flaw in a part from the factory” and quickly replaced it.
However, the problem persisted. Following the initial repair, while the stove burners reportedly functioned, the oven continued to emit a “terrible gas odor” whenever it was in use, making the kitchen uninhabitable. Furthermore, the oven failed to achieve the correct cooking temperature. The consumer has since experienced significant difficulties with the manufacturer regarding the return process, facing unannounced cancellations of scheduled appointments and being disconnected during lengthy customer support calls.
Safety Concerns
This incident raises severe safety concerns due to the inherent dangers associated with gas leaks from household appliances:
- Immediate Dangers: A significant gas leak poses an immediate and grave risk of explosion or fire. Natural gas is highly flammable, and an accumulation of gas in an enclosed space can be ignited by a simple spark from an appliance, light switch, or even static electricity, leading to catastrophic damage, severe injuries, or fatalities. Additionally, large gas leaks can displace oxygen, posing a suffocation risk.
- Carbon Monoxide Poisoning: While natural gas itself is not carbon monoxide, an improperly burning gas appliance can produce dangerous levels of carbon monoxide (CO). A faulty oven that leaks gas and fails to reach the correct temperature indicates incomplete combustion, which is a primary cause of CO production. Carbon monoxide is an odorless, colorless gas often called “the silent killer,” leading to headaches, nausea, dizziness, confusion, and, in severe cases, unconsciousness, brain damage, or death.
- Health Risks from Gas Odor: Even if not immediately explosive or producing high levels of CO, continuous exposure to the strong odor of natural gas can cause symptoms such as headaches, nausea, dizziness, fatigue, and respiratory irritation.
- Property Damage Potential: An uncontrolled gas leak or resulting fire/explosion can cause extensive property damage, ranging from minor scorches to complete destruction of the home.
- Manufacturer Response Adequacy: The consumer’s difficulty in resolving the issue and the manufacturer’s reported “run around” raise questions about the adequacy of their safety protocols and customer service in handling such critical incidents.
What Consumers Should Do
If you own a Frigidaire FCRG3062AB stove/oven, especially if recently purchased, or any gas appliance exhibiting similar issues, immediate action is crucial:
1. Stop Use Immediately: If you smell gas or suspect a leak, turn off the appliance and, if safe to do so, turn off the main gas supply to your home. Do NOT attempt to light the appliance or use any electrical switches.
2. Ventilate and Evacuate: Open windows and doors to ventilate the area. If the gas odor is strong, evacuate your home immediately and call your gas company or fire department from a safe distance.
3. Identify Your Product: Check the model number of your Frigidaire stove/oven to determine if it is the FCRG3062AB model. The model number is typically located on a label around the door frame, on the side, or at the back of the appliance.
4. Do Not Attempt Repairs: Do not attempt to diagnose or repair a gas leak yourself. This requires professional expertise.
5. Contact Manufacturer/Retailer: Contact ELECTROLUX/WHITE CONSOLIDATED (Frigidaire) and the retailer (Home Depot) to report the issue, referencing Incident Report Number 20251203-E45B1-2147325918. Insist on a safe resolution, such as a full refund or replacement. Document all communications, including dates, times, names of representatives, and what was discussed.
6. Report to CPSC: Report the incident to the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov. Your report helps identify hazardous products and can lead to recalls.
Manufacturer’s Response
The manufacturer, ELECTROLUX/WHITE CONSOLIDATED, has acknowledged this specific incident report, indicating a “Yes” response. However, the details of their specific actions or resolutions beyond the initial technician visit and the consumer’s subsequent difficulties are not detailed in this public report. The ongoing nature of the gas leak and customer service issues suggests a lack of satisfactory resolution for the consumer involved.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.