December 19, 2025 – A Frigidaire FCFG3062ASG gas range has been officially red-tagged by a gas utility due to continuous gas release and ignition failure, creating a significant explosion risk in a consumer’s home. The incident highlights critical safety concerns regarding defective gas appliances and the challenges consumers face when seeking resolution from manufacturers and retailers.
Product Details
Incident Overview
The consumer reported that after the installation and standard ‘burn off’ cycles of their new Frigidaire FCFG3062ASG gas range, a strong gas odor persisted during operation. Concerned, the consumer contacted their local gas utility company. An inspection by the gas utility confirmed a hazardous condition: the oven was not igniting properly, leading to gas filling the appliance cavity and surrounding area before attempting ignition. This continuous gas release and ignition failure prompted the gas utility to red-tag the unit with a “Do Not Use” warning, rendering it illegal to operate until corrected. The utility also noted having received continuous calls about this specific unit model.
Following the gas company’s assessment, Frigidaire dispatched a technician. However, the technician reportedly refused to use a gas detector, did not test the ignition sequence, and dismissed the gas company’s findings, claiming no gas smell was detected. No repair was performed, and the appliance remains in its hazardous, defective state.
Attempts to return or obtain a refund from Home Depot, where the range was purchased, were unsuccessful, with the retailer citing their 48-hour return policy. As a result, the consumer is left with a red-tagged, non-operational, and highly dangerous gas appliance in their home, with neither the manufacturer nor the retailer providing a resolution. The strong gas smell experienced during the initial uses caused headaches for the consumer, indicating a direct health impact. Documentation including the red tag report, photos, technician notes, purchase receipts, and communications with both companies are available.
Safety Concerns
This incident presents several severe safety concerns:
- Immediate Explosion Hazard: The primary concern is the potential for an explosion. When unignited gas accumulates in an enclosed space, even a small spark can trigger a violent explosion, leading to catastrophic property damage, severe injuries, or fatalities. The report explicitly states gas fills the cavity and surrounding area, creating a highly volatile environment.
- Fire Risk: Beyond an explosion, the improper ignition and gas release can also lead to uncontrolled fires, especially if the escaping gas comes into contact with other ignition sources in the kitchen.
- Health Risks from Gas Exposure: The strong gas odor reported by the consumer, leading to headaches, indicates exposure to natural gas. While natural gas itself is not highly toxic, it can displace oxygen, and prolonged exposure or exposure to byproducts of incomplete combustion (like carbon monoxide) can lead to dizziness, nausea, headaches, confusion, and in severe cases, unconsciousness or death.
- Property Damage Potential: An explosion or fire originating from a defective gas range can cause extensive damage to the kitchen, surrounding areas, and potentially the entire home, leading to significant financial losses.
- Broader Risk: The gas utility’s comment about “continuous calls about this same unit” suggests that this may not be an isolated incident, potentially indicating a broader manufacturing defect affecting multiple units of the Frigidaire FCFG3062ASG model. This escalates the potential for widespread harm to consumers.
What Consumers Should Do
If you own a Frigidaire FCFG3062ASG gas range or any gas appliance that exhibits similar issues:
- Immediately Stop Use: If you smell gas or suspect a leak, immediately stop using the appliance.
- Ventilate and Evacuate: Open windows and doors to ventilate the area. If the smell is strong or persistent, evacuate your home and move to a safe distance.
- Contact Your Gas Company: From a safe location, immediately call your local gas utility company or emergency services. Do NOT attempt to locate the source of the leak yourself or operate any electrical switches or phones within the suspected area, as a spark could trigger an ignition.
- Verify Model Number: Check the model number of your Frigidaire gas range. If it is FCFG3062ASG and you’ve experienced any issues, take immediate action.
- Document Everything: Keep detailed records of all communications with the manufacturer, retailer, and gas company, including dates, times, names of representatives, and summaries of discussions. Keep copies of purchase receipts, technician reports, and any “red tag” notices.
- Report to the CPSC: File a report with the U.S. Consumer Product Safety Commission (CPSC) at www.SaferProducts.gov. This helps the CPSC identify potential widespread issues and initiate investigations or recalls.
- Seek Remediation: Contact Frigidaire/Electrolux customer service with your documentation and demand a proper inspection, repair, or replacement of the hazardous appliance. If the retailer is unhelpful, escalate your complaint.
Manufacturer’s Response
In this specific incident, the manufacturer, Electrolux/White Consolidated (Frigidaire), did dispatch a technician. However, the technician reportedly failed to perform a proper inspection, refused to use a gas detector, did not test the ignition sequence, and ultimately dismissed the gas company’s official findings. Consequently, no repair was performed, and the hazardous condition remains unaddressed by the manufacturer. The incident report indicates a manufacturer response was received (“Yes”), but this response did not lead to a resolution for the consumer.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.