February 24, 2026 — A consumer incident report details an issue with a Breville BOV860 BSSUSC toaster oven where its interior coating is flaking onto food. BREVILLE USA, the manufacturer, has responded by replacing the unit and requesting its return for analysis.
Product Details
Incident Overview
The incident report, filed on February 4, 2026, describes an issue with a Breville BOV860 BSSUSC toaster oven. The appliance, purchased in 2022 from Home Depot in Palm Bay, Florida, and used sparingly by the reporting couple, began to show signs of interior coating deterioration. According to the consumers, they observed the oven’s internal coating flaking off and landing directly onto food, specifically bread and bagels, during the toasting process. The consumers expressed concern about inadvertently ingesting this material due to its presence on their food.
Safety Concerns
The flaking of an appliance’s interior coating presents several potential safety concerns:
- Immediate Dangers: The primary immediate danger is the ingestion of non-food materials. While the specific composition of the coating is not stated, ingesting unknown particles can lead to gastrointestinal distress, allergic reactions, or, in rare cases, choking hazards, especially for children or individuals with swallowing difficulties.
- Long-Term Risks: The long-term health implications of ingesting these flaked particles are currently unknown. Depending on the material’s composition, there could be risks associated with exposure to heavy metals, plastics, or other chemicals used in non-stick or protective coatings. Persistent ingestion over time could potentially lead to accumulation in the body, with as-yet-undetermined health effects.
- Who Might Be Affected: Anyone consuming food prepared in an affected toaster oven is at risk. This includes all household members, with children, pregnant individuals, and those with compromised immune systems potentially being more vulnerable to adverse effects.
- Property Damage Potential: While there is no direct property damage indicated in this report beyond the appliance itself becoming compromised, the contamination of food renders the prepared items unsafe for consumption, leading to wasted food and loss of appliance utility.
What Consumers Should Do
Consumers who own a Breville BOV860 BSSUSC, or similar models, should take the following steps:
- Immediate Steps: If you observe any flaking or deterioration of the interior coating in your toaster oven, immediately stop using the appliance for food preparation. Do not consume any food that may have come into contact with the flaked material.
- How to Check: Regularly inspect the interior surfaces of your toaster oven for any signs of chipping, bubbling, or flaking of the coating. Pay close attention to areas that experience high heat or frequent contact with food.
- Prevention Measures: While this incident appears to be a material defect rather than misuse, ensuring you follow all manufacturer guidelines for cleaning and maintenance can help prolong the life of your appliance. Avoid using abrasive scrubbers or harsh chemicals that could damage interior coatings.
- Reporting Procedures:
- Contact Breville USA: If you encounter this issue, contact Breville USA’s consumer support team at 1-866-273-8455, Monday through Friday, between 8am and 4:30pm (PST), as they have indicated a willingness to investigate and address consumer concerns.
- Report to the CPSC: File a report with the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov. Your report helps the CPSC monitor product safety and initiate recalls if a widespread hazard is identified.
Manufacturer’s Response
BREVILLE USA responded to the incident report on February 24, 2026. The company stated that they design and manufacture their products with consumer safety in mind and take every complaint seriously. Breville confirmed they have replaced the unit in question and have requested the consumer return the product for testing and analysis, providing a prepaid return label. They also noted that the Smart Oven® Air Fryer and its component parts were tested and certified by UL Laboratories for health, fire, and electrical safety. Breville encourages consumers with additional inquiries to contact their USA consumer support team at 1-866-273-8455.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
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Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.