March 5, 2026 — A consumer reported suffering a second-degree burn from a Bissell SteamShot handheld steam cleaner (Model 2994w) that unexpectedly sprayed steam, despite prior contact with the manufacturer about a similar malfunction and later discovering the product had been recalled without notification.
Product Details
Product: Bissell 2994w (Bissell SteamShot Handheld Steam Cleaner)
Incident Overview
The incident report details that the consumer purchased a Bissell SteamShot handheld steam cleaner (Model 2994w) prior to 2022. Before the reported injury, the consumer had contacted Bissell Consumer Care because the unit was spraying steam even when the trigger was not being pressed, indicating a prior malfunction. At that time, the consumer was not informed of any existing recall for the product.
On February 5, 2026, the steam cleaner malfunctioned again, unexpectedly spraying steam. This malfunction resulted in a severe second-degree burn, approximately 1.5 inches in diameter, which has led to permanent scarring. Following the injury, the consumer immediately contacted Bissell and subsequently learned that the product had been recalled. The consumer states they were never directly notified of this recall. Despite multiple requests to be routed to an appropriate corporate or injury claims representative, the matter continues to be handled by Bissell’s Consumer Care team.
Safety Concerns
The malfunction described in this incident report highlights significant safety concerns associated with the Bissell SteamShot handheld steam cleaner:
- Immediate Dangers: The primary immediate danger is the risk of severe thermal burns from unexpectedly discharged hot steam. Steam can reach extremely high temperatures, capable of causing painful second-degree burns like the one reported, or even third-degree burns, leading to blistering, tissue damage, and potential infection.
- Long-Term Risks: A second-degree burn of the reported size can result in permanent scarring, discoloration, and sensitivity in the affected area. Depending on the location of the burn, it could also lead to reduced mobility or chronic pain.
- Who Might Be Affected: Anyone using the recalled Bissell SteamShot handheld steam cleaner is at risk. This includes adults performing household cleaning tasks. Children and pets in the vicinity could also be at risk if the unit sprays unexpectedly.
- Property Damage Potential: While not the focus of this incident, unexpected steam discharge could also potentially damage delicate surfaces, electronics, or fabrics if sprayed inadvertently.
The fact that the consumer had previously reported a similar malfunction (spraying without trigger press) suggests a potential persistent defect that was not adequately addressed or communicated through a recall notification to this particular consumer.
What Consumers Should Do
If you own a Bissell SteamShot handheld steam cleaner, especially Model 2994w, it is crucial to take the following steps to ensure your safety and the safety of those around you:
- Immediately Stop Using the Product: If you own a Bissell SteamShot, especially one matching the described model, cease all use immediately. Do not attempt to use or repair the product yourself.
- Check for Recalls: Verify if your specific model is part of any recall. The CPSC website (cpsc.gov) is the most reliable source for recall information. Search for “Bissell SteamShot” or the model number.
- Contact Bissell: If your product is part of a recall, follow the instructions provided in the recall notice for returning the product or obtaining a remedy. Even if you’re unsure, contact Bissell Consumer Care to inquire about your specific unit and any potential safety concerns or recalls.
- Report Incidents: If you have experienced a similar malfunction, injury, or near-miss with this product or any other consumer product, report it to the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov. Your report can help prevent future incidents.
- Keep Documentation: If you have experienced an injury, keep detailed records of the incident, including dates, photos of the injury and product, and any communications with the manufacturer.
Manufacturer’s Response
BISSELL Homecare, Inc. responded to this incident report on February 26, 2026, stating: “BISSELL is committed to product safety and takes reports of incidents involving its products very seriously. This product, like all BISSELL products, meets or exceeds all applicable safety standards. Any CPSC notifications received are investigated and analyzed to ensure that there are no larger safety concerns to address. This CPSC notification was handled in this manner and a response provided to the CPSC in connection with the consumer’s report.”
While Bissell affirms its commitment to safety and states it investigates CPSC notifications, the consumer’s report highlights a concern regarding the company’s handling of injury claims, as the consumer repeatedly requested to be routed to an appropriate corporate or injury claims representative but remained with the Consumer Care team. This aspect of the manufacturer’s response, or lack thereof to the routing issue, is not directly addressed in the provided statement.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
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Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.