December 10, 2025 – A recent incident report filed on October 1, 2025, details multiple failures in Carrier Coastal HVAC Models 25HNB660C003/FE4ANB006L00, citing 15 instances of potential electrical and short circuit risks. These issues are reportedly similar to those identified in a previous 2020 recall, leading to significant property damage. Carrier Corporation has acknowledged the consumer’s report but states they have not identified a potential safety-related concern.
Product Details
Incident Overview
On October 1, 2025, an incident was reported concerning Carrier Coastal HVAC Models 25HNB660C003/FE4ANB006L00. The report states that the specific units, identified by serial numbers 2020E10454 and 0320F07314, experienced 15 instances of potential electrical failures or short circuits. This issue is explicitly compared in the report to a “2020 recall” involving similar electrical/short risks, suggesting a recurring or unresolved design flaw. The incident resulted in an estimated $20,000 in property loss. The consumer had reportedly been in contact with Carrier and a local HVAC dealer prior to the manufacturer’s official response.
Safety Concerns
The reported incidents of electrical failures and short circuits in the Carrier Coastal HVAC systems present several serious safety concerns:
- Immediate Dangers: Electrical shorts can lead to immediate and severe hazards, including electrical shock, burns, and potentially sparking or arcing that could ignite nearby combustible materials, leading to fires. A sudden electrical malfunction could also damage the home’s wiring system.
- Long-Term Risks: Even if an initial electrical event doesn’t cause immediate injury or fire, repeated electrical issues can degrade the HVAC system’s components and the surrounding electrical infrastructure, increasing the risk of future, more severe failures. This can compromise the safety of the entire electrical system in a home or building.
- Who Might Be Affected: Homeowners, residents, and anyone occupying a building where these HVAC units are installed are at risk. Children and pets are particularly vulnerable if exposed to energized components or if a fire occurs. HVAC technicians servicing these units also face increased risks if they are unaware of the potential electrical hazards.
- Property Damage Potential: As evidenced by the reported $20,000 loss, these electrical issues have a high potential for significant property damage. This could include damage to the HVAC unit itself, other connected appliances, the building’s electrical wiring, and damage from fires that could spread to structural elements, furnishings, and personal belongings.
What Consumers Should Do
If you own a Carrier Coastal HVAC Model 25HNB660C003/FE4ANB006L00, especially if purchased around the time of the mentioned serial numbers, please take the following steps:
- Immediate Steps: If you suspect any electrical issues with your unit (e.g., burning smells, tripping breakers, unusual sounds, visible arcing or sparking), immediately shut off the power to the unit at your home’s main electrical panel. Do not attempt to inspect or repair the unit yourself.
- How to Check if You Own the Affected Product: Locate the data plate on your outdoor condenser unit and/or indoor air handler to identify the model number (25HNB660C003 and/or FE4ANB006L00) and serial number.
- Prevention Measures: Schedule regular professional maintenance for your HVAC system. During maintenance, specifically inquire about the electrical components and any known issues related to your model. Pay attention to any unusual operational signs.
- Reporting Procedures: If you experience similar electrical issues with your Carrier Coastal HVAC unit, report the incident immediately to the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov. You should also contact Carrier Corporation directly to report your experience.
Manufacturer’s Response
Carrier Corporation provided a response on December 10, 2025, stating: “Carrier Corporation (“Carrier”) appreciates and considers any and all product feedback from our consumers. The consumer has been in contact with Carrier and a local HVAC dealer regarding their HVAC system operation to assist with a resolution. Based on the information provided in the report, a review of the matter, and the correspondence with consumer, Carrier has not identified a potential safety-related concern. We ask that the consumer please contact Carrier at 800-227-7437 if they have additional information to provide.”
Despite the consumer’s report detailing 15 instances of potential electrical/short risks and a $20,000 loss, and explicitly comparing it to a 2020 recall, Carrier has stated they have not identified a potential safety-related concern. Consumers with additional information or concerns are encouraged to contact Carrier directly at the provided number.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.