October 13, 2026 — A consumer has reported a disturbing incident involving a Frigidaire side-by-side refrigerator, model FGSS2365TF1, where the slim icemaker repeatedly breaks, shedding sharp plastic shards into ice. This incident highlights a severe safety risk, particularly concerning as the problem persisted even after a recalled part was replaced, and the manufacturer has reportedly refused further remedies.
Product Details
Incident Overview
The consumer reported owning a Frigidaire side-by-side refrigerator, model FGSS2365TF1, which features a slim icemaker. According to the report, the manufacturer, Electrolux/White Consolidated, had previously issued what the consumer believes was an “involuntary recall” due to parts within the ice bucket breaking off. These broken plastic pieces were reportedly causing injuries, including lacerations, from ingestion.
Despite this recall, the consumer was not directly notified by Frigidaire. The serious defect only came to light when the consumer discovered sharp plastic shards in a beverage glass filled with ice. Upon contacting Frigidaire, the company provided a replacement part for the faulty icemaker assembly.
However, the safety concern has re-emerfaced with the replacement part failing in the exact same manner as the original, recalled component. The replacement icemaker assembly has also begun breaking, shedding sharp plastic fragments into the ice supply. When the consumer contacted Frigidaire again to report the recurring problem and request another replacement, the company reportedly refused, stating that they only provide one replacement, even if that replacement part suffers from the identical defect that prompted the original recall.
Safety Concerns
The repeated failure of the icemaker in the Frigidaire FGSS2365TF1 refrigerator presents several critical safety concerns:
- Immediate Dangers: Ingestion of Sharp Plastic The primary and most immediate danger is the potential for ingesting sharp plastic shards. These fragments can cause severe lacerations to the mouth, throat, esophagus, stomach, and intestines. Such injuries can lead to internal bleeding, perforation of organs, and require emergency medical intervention.
- Choking Hazard: Smaller plastic pieces could pose a choking risk, especially for children or individuals with swallowing difficulties.
- Serious Internal Injuries: Ingested plastic, particularly sharp pieces, can cause significant internal damage beyond simple cuts, potentially leading to long-term health complications if not properly diagnosed and treated.
- Who Might Be Affected: Anyone consuming ice or beverages cooled with ice from the affected refrigerator is at risk. This includes adults, children, and elderly individuals, all of whom could suffer serious harm from ingesting foreign objects. Children, in particular, may not notice plastic pieces in their drinks, increasing their vulnerability.
- Lack of Notification: The consumer’s report of not being notified about an involuntary recall is concerning, suggesting that many other owners of affected models may be unknowingly exposed to this hazard.
What Consumers Should Do
If you own a Frigidaire side-by-side refrigerator, especially model FGSS2365TF1, with a slim icemaker, please take the following immediate steps:
- Stop Using the Icemaker Immediately: Discontinue using the automatic icemaker function. Opt for alternative methods of chilling beverages or purchase bagged ice.
- Visually Inspect Your Ice: If you have already used the icemaker, carefully inspect any remaining ice for visible plastic shards or fragments before consumption. Discard any suspicious ice.
- Check Your Product: Verify if your refrigerator is a Frigidaire FGSS2365TF1 model. Check your product manual or the label inside your refrigerator for the full model number.
- Contact Frigidaire/Electrolux: Reach out to Frigidaire customer service to inquire about any active recalls or safety notices related to the icemaker for your specific model. Document all communications.
- Report the Incident: If you have experienced a similar issue or found plastic in your ice, report the incident to the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov. This helps authorities track product safety issues and initiate further action.
- Retain Documentation: Keep records of your purchase, any communications with the manufacturer, and photos of the defective parts or plastic shards found.
Manufacturer’s Response
According to the consumer’s report, Frigidaire initially provided a replacement part for the faulty icemaker after the consumer discovered plastic shards and contacted them. However, when the replacement part itself failed in the exact same manner, the manufacturer reportedly refused to provide a second replacement, stating a policy of only one replacement, even for repeated failures of a recalled component. This stance raises significant concerns regarding consumer safety and product liability, especially when the initial recall itself was, according to the consumer, not adequately communicated.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
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Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.