June 16, 2026 — A consumer has reported finding charred, burnt internal wiring inside their NXR-PRO 48-inch professional-style gas range, leading to immediate discontinuation of use due to fire hazard concerns, an issue consistent with years of unpredictable performance and other safety reports in the CPSC database regarding NXR/Duro gas ranges.
Product Details
Product: NXR-PRO 48 model NXRPRO485
Incident Overview
The NXR-PRO 48 gas range, purchased in February 2018, was reportedly operating in a single-family home. In May 2026, while the owner was attempting to locate the unit’s serial number plate, they removed the front trim piece. This revealed charred, burnt internal wiring where it passes into the burner assembly area. The braided wiring sleeve was discolored, the metal cavity opening showed heat-darkened edges, and surrounding metal surfaces indicated signs of sustained heat exposure. Photographs of the damage were taken.
Given the nature of the damage and its potential as a fire hazard on a gas appliance, the owner immediately shut off the gas supply at the wall valve and disconnected the electrical supply, rendering the range inoperable.
This discovery is consistent with long-standing issues reported by the owner since the range’s first year of use. These issues included unpredictable burner temperature spikes and excessive, inconsistent oven heating, which reportedly caused minor first-degree burns to the owner during normal cooking.
The owner reported this incident to the manufacturer, NXR / Duro Corporation, providing written notice and photographs. The manufacturer reportedly declined to assess the safety condition, stating the unit was outside its 2-year warranty. The retailer, Costco, subsequently closed the matter on the same warranty basis, without the safety diagnosis its representative had initially suggested was necessary.
Further research by the consumer into the CPSC database reportedly revealed multiple prior reports concerning NXR/Duro gas ranges. These reports describe issues such as igniters failing to shut off and releasing gas, electrical sparking within the oven cavity, runaway temperatures, and burn injuries, including one incident involving a one-year-old child who sustained a third-degree burn and another where a consumer’s clothing caught fire on the cooktop.
Safety Concerns
The reported incident with the NXR-PRO 48 gas range highlights several serious safety concerns:
- Fire Hazard: Charred internal wiring on a gas appliance presents an extreme fire risk. Damaged electrical insulation can lead to short circuits, arcing, and ignition of nearby flammable materials, which is particularly dangerous in the presence of natural gas.
- Electrical Shock: Exposed or compromised wiring can lead to electrical shock hazards for anyone coming into contact with the appliance.
- Burn Injuries: The reported history of unpredictable burner temperature spikes and excessive oven heating directly correlates with a risk of severe burns to users. The previous minor first-degree burns sustained by the owner are a clear indication of this danger, and the CPSC database reports of more severe burns, including to a child, underscore the potential for serious harm.
- Gas Leaks: While not directly confirmed in this specific incident, other CPSC reports of igniters failing to shut off and releasing gas indicate a broader pattern of potential gas leak issues that could lead to explosions or carbon monoxide poisoning if not properly vented.
- Property Damage: A fire originating from an appliance can quickly spread, leading to extensive property damage and potentially rendering a home uninhabitable.
- Affected Individuals: Homeowners, cooks, and any other occupants of a household with such an appliance are at risk. Children, due to their curiosity and inability to recognize hazards, are particularly vulnerable, as evidenced by prior reports.
The consistency of this reported incident with other entries in the CPSC database suggests a potential systemic issue with the design, manufacturing, or quality control of NXR/Duro gas ranges, which could impact a broader range of consumers.
What Consumers Should Do
If you own an NXR-PRO 48 or other NXR/Duro gas range, it is crucial to take these steps:
- Immediate Inspection: If you notice any unusual smells (like burning plastic or ozone), unusual noises (like buzzing or crackling), or inconsistent performance such as temperature fluctuations, sparking, or difficulty controlling heat, immediately turn off the appliance.
- Cease Use and Disconnect: If you suspect internal damage, a fire hazard, or experience any of the reported symptoms (like severe temperature spikes or visible charring), immediately shut off the gas supply to the range at the wall valve and disconnect the electrical power. Do not attempt to use the appliance.
- Professional Assessment: Consider having a qualified appliance technician or gas safety expert inspect your unit, especially if it exhibits any of the reported symptoms or has a similar age profile. Be aware that the manufacturer may not cover costs if the warranty has expired.
- Document Evidence: Take clear, well-lit photographs or videos of any visible damage, charring, or malfunctioning parts. This documentation will be vital for reporting.
- Report the Incident: File a detailed incident report with the U.S. Consumer Product Safety Commission (CPSC) at www.cpsc.gov. Your report helps the CPSC identify patterns and potential widespread safety issues.
- Contact the Manufacturer (and Retailer): While the manufacturer in this incident cited warranty expiration, it is still important to formally report safety defects. Keep a record of all communications.
Manufacturer’s Response
On June 12, 2026, Duro Corporation, through its national counsel, Fowler Law Group, responded to the consumer’s complaint. The manufacturer acknowledged the range was purchased on February 28, 2018, and stated that the reported issues and remedies demanded arose after the two-year limited warranty period had expired. Duro Corporation asserted that it does not provide free warranty parts and service after the warranty expires and stated it has no record of the consumer contacting the company with complaints prior to this incident.
Regarding the “charred burnt internal wiring,” Duro Corporation stated that it reviewed the provided photograph and “confirmed that the discoloration seen on the wiring is not burn damage.” The company claimed that “the discoloration of the wiring is normal heat discoloration from the normal use of the gas range and is not safety hazard.” In light of these points, Duro Corporation considers the matter closed.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
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Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.