January 7, 2026 – A consumer has reported a serious safety incident involving a Ringcon Ringcon 2 smart ring, alleging the device overheated during normal use and caused a burn injury to their finger. The incident highlights potential safety defects in wearable electronic devices and raises concerns about manufacturer support for products received as gifts.
Product Details
Incident Overview
The incident, reported on December 15, 2025, details a consumer’s experience with a RingConn smart ring, which they received as a gift. According to the report, during routine wear, the smart ring unexpectedly overheated to an extreme temperature. The device became so hot that it caused a burn to the consumer’s finger. The individual immediately ceased using the device due to the injury and safety risk.
Following the incident, the consumer contacted RingConn customer support, providing the serial number of the affected ring and reporting both the injury and the suspected safety defect. However, customer support reportedly refused to provide assistance or a replacement because the consumer could not provide proof of purchase, as the product was a gift. This situation leaves the consumer without recourse for a potentially defective product that caused an injury.
Safety Concerns
This incident with the Ringcon Ringcon 2 smart ring raises significant safety concerns regarding wearable electronic devices:
- Immediate Dangers: The primary immediate danger is thermal burns, as experienced by the reporting consumer. Overheating devices can cause first, second, or even third-degree burns, leading to pain, blistering, and potential scarring.
- Long-Term Risks: Severe burns may require medical attention, including wound care, pain management, and in some cases, skin grafting. Infections are also a risk with burn injuries. Repeated exposure to overheating or continued use of a defective device could exacerbate these risks.
- Who Might Be Affected: Any consumer wearing the Ringcon Ringcon 2 or similar smart rings from the same manufacturer could potentially be affected. Children, the elderly, or individuals with reduced sensation might be particularly vulnerable to not noticing the overheating quickly enough, potentially leading to more severe burns.
- Property Damage Potential: While not reported in this specific incident, severe overheating in electronic devices can sometimes lead to battery combustion, posing a risk of fire to clothing, bedding, or other nearby materials.
The refusal of customer support to assist without proof of purchase for a gifted item also poses a concern for consumers who may not have access to purchase records, potentially leaving them at risk with no viable path for resolution.
What Consumers Should Do
If you own a Ringcon Ringcon 2 smart ring or a similar device and experience any signs of overheating, please take the following actions:
- Immediate Steps: If your smart ring becomes uncomfortably warm or hot, immediately remove it from your finger. Do not attempt to cool it by submerging it in water if you suspect battery damage.
- Check Your Product: If you own a Ringcon Ringcon 2 or a RingConn smart ring, be vigilant for any unusual warmth, hot spots, or discomfort while wearing it.
- Prevention Measures: Ensure your device is charged according to manufacturer instructions and avoid using it if it shows any signs of damage or malfunction.
- Reporting Procedures: If you experience overheating, a burn, or any other safety issue with your Ringcon Ringcon 2 or any other consumer product, stop using it immediately. Report the incident to the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov. This helps the CPSC identify trends and initiate investigations or recalls.
Manufacturer’s Response
The official manufacturer response to the incident report from Shenzhen Ninenovo Technology Limited is currently unknown. However, the reporting consumer indicated that RingConn customer support refused to assist or provide a replacement for their burned finger unless proof of purchase could be provided, which was unavailable as the product was a gift. This stance from customer support effectively left the injured consumer without a resolution pathway.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.