December 17, 2025 – A recent incident report highlights a critical flaw in the recall remedy provided for certain Samsung slide-in electric ranges. Despite installing the manufacturer-issued front-knob lock kit, a consumer has reported that their Samsung NE63T8311SS/AA range’s burners can still be inadvertently activated, posing a continued risk of fire and burn injuries. This raises serious questions about the effectiveness of the official recall solution.
Product Details
Incident Overview
The incident report details a concerning safety hazard involving a Samsung slide-in electric range, model NE63T8311SS/AA, which is subject to a current CPSC-coordinated recall for accidental burner activation. The consumer, whose unit bears serial number 0HEY7DCNC00702B, installed the official recall remedy—a front-knob lock kit provided by Samsung—according to the manufacturer’s instructions.
However, despite the locks being fully installed and engaged, the consumer discovered that the cooktop knobs could still be inadvertently rotated far enough to activate the burners. This dangerous flaw was replicated across three of the four burner controls. The report explicitly states that the burner activates even with the recall lock fully engaged, indicating that the original safety hazard remains unresolved.
The issue occurs under normal household conditions, specifically during routine movements near the front of the range, including accidental bumps or light contact with the knob area—the exact scenario described in the initial recall. Fortunately, no injuries have been reported yet, but the fact that burners can engage without deliberate intent creates an undeniable risk of fire or burn injury within the home. The consumer provided video evidence to Samsung demonstrating the persistent activation with the locks installed.
Safety Concerns
The primary safety concern stemming from this incident is the continued, unmitigated risk of accidental burner activation, despite the installation of an official recall remedy. This creates several serious hazards:
- Immediate Dangers: The most pressing danger is the potential for fire or severe burn injuries. An unattended burner activating could ignite flammable materials nearby (kitchen towels, clothing, paper, etc.), leading to a house fire. Direct contact with an unexpectedly hot burner can cause serious burns to adults, children, or pets.
- Long-Term Risks: The constant potential for accidental activation means users must remain hyper-vigilant, which can be exhausting and still not foolproof. This ongoing risk contributes to household stress and potentially unsafe living conditions.
- Who Might Be Affected: All users of the range are at risk, but children and pets are particularly vulnerable. A child leaning against the stove or an animal brushing past could inadvertently activate a burner, leading to catastrophic consequences. Elderly individuals or those with limited mobility might also find it difficult to react quickly to an unexpected burner activation.
- Property Damage Potential: An uncontained fire originating from the stove could cause extensive damage to the kitchen and surrounding areas of the home, leading to significant financial loss and displacement.
The failure of the recall remedy to adequately address the known hazard undermines consumer trust in product safety measures and leaves households exposed to dangerous conditions.
What Consumers Should Do
If you own a Samsung slide-in electric range that was part of the CPSC recall for accidental burner activation, especially model NE63T8311SS/AA, it is crucial to take immediate action:
- Immediate Steps to Take:
* Even if you have installed the recall remedy, exercise extreme caution around the appliance.
* Test your range: Gently bump or make light contact with the knobs while the lock is engaged, as described in the incident report, to see if burners activate. If they do, the remedy is not effective on your unit.
* Consider unplugging the range when not in use, if practical and safe to do so, especially if you have concerns about the remedy’s effectiveness.
* Keep all flammable materials away from the cooktop at all times.
* If you have children or pets, take extra precautions to restrict access to the cooktop area.
- How to Check if You Own the Affected Product:
* Locate the model number and serial number on your Samsung electric range. This information is typically found on a label around the door opening or on the back of the appliance.
* Compare your model number to the affected models listed in the original recall notice. If you have model NE63T8311SS/AA, you are specifically affected by this reported issue.
- Prevention Measures:
* Until a truly effective remedy is available, consider alternative methods to prevent accidental activation, such as adding aftermarket child safety covers over the knobs (if compatible) or placing a temporary physical barrier around the knob area when the stove is not in use, provided these do not interfere with the stove’s safe operation.
* Always supervise children and pets when they are in the kitchen.
- Reporting Procedures:
* If you have experienced accidental burner activation even after installing the recall remedy, or if you find the remedy ineffective, report your incident immediately to the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov. This helps the CPSC gather more data and potentially prompt further action from the manufacturer.
* Contact Samsung directly to report the ineffectiveness of their recall remedy and demand a more comprehensive solution.
Manufacturer’s Response
According to the consumer’s report, after receiving videos demonstrating that the burners still activate with the recall locks installed, Samsung’s response was that the internal knob mechanism already has a defect. Samsung stated that any repair for this defect would be considered “out of warranty,” despite the issue being directly related to the hazard addressed by the recall. They explicitly declined to provide further remedy under the recall.
This response from Samsung suggests a potential disconnect between the provided recall remedy and the underlying issue causing accidental activation, leaving consumers in a precarious position.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.