December 17, 2025 – Consumers are urged to exercise caution when using the Samsung NE63A6511SS/AA electric range after a recent incident report detailed an uncontrolled and automatic increase in burner temperature to its highest setting, despite the control knob remaining at a lower setting. This malfunction occurred on two separate occasions for the same homeowner, raising concerns about potential safety hazards including burns and fire.
Product Details
Incident Overview
The incident report, dated November 29, 2025, describes a series of alarming malfunctions with the Samsung NE63A6511SS/AA electric range. The homeowner reported two distinct instances where the front right dual burner unexpectedly increased to its maximum heat setting (10 out of 10) without any user input, even though the control knob remained positioned at a lower setting.
The first incident occurred while cooking pancakes. The largest dual burner was in use, set to level #4. During a second batch, the burner’s temperature automatically escalated to #10. The homeowner noted that the burner had been cycling on and off normally prior to this sudden surge.
The second incident took place on the report date, November 29, 2025. Again, the same front right dual burner was in use, this time set to a much lower heat (#1-2) to simmer New Orleans red beans using the smaller of the dual burner rings. Without warning, the burner again increased to its maximum setting of #10. The homeowner immediately shut off the burner for several minutes before successfully restarting it to continue cooking. Fortunately, no injuries were reported in either instance, and the homeowner was present and actively using the range at the time of both malfunctions.
The report also highlighted a previous, seemingly related issue with the same Samsung electric range. The homeowner experienced problems with the warming center or other buttons on the left side of the touch panel activating spontaneously. This was attributed to water vapor from boiling water on the left rear burner shorting the panel. A Samsung service technician was dispatched and replaced the panel to address this prior issue. The homeowner indicated that an online search revealed numerous other consumers experiencing similar touch panel malfunctions.
Safety Concerns
The uncontrolled increase in burner temperature presents significant safety concerns, including:
- Immediate Dangers: The primary immediate danger is the risk of severe burns to anyone in proximity to the stovetop, especially if they are unaware of the sudden temperature increase. Food cooking at a low temperature could quickly boil over, splatter, or ignite.
- Fire Hazard: A burner unexpectedly heating to maximum can cause food, cooking oils, or nearby flammable materials (such as dish towels, paper products, or plastic utensils) to overheat, smoke, or ignite, leading to a kitchen fire. This risk is particularly high if the user steps away from the stove momentarily or if the incident occurs when flammable items are placed too close to the burner.
- Property Damage Potential: Beyond potential personal injury, an uncontrolled heat surge can damage cookware, melt plastic components of the range itself, or, in the worst-case scenario, lead to extensive property damage from a kitchen fire.
- Who Might Be Affected: Anyone using the range is at risk, particularly children who might be observing cooking or vulnerable adults who may not react quickly enough to the sudden change. The unpredictable nature of the malfunction also means even experienced cooks could be caught off guard.
- Undermining Trust in Appliance Safety: The previous issue with the touch panel activating due to water vapor, combined with the current burner malfunction, points to potential underlying electrical or control system flaws that could compromise the overall safety and reliability of the appliance.
What Consumers Should Do
Consumers who own a Samsung NE63A6511SS/AA electric range, or similar models, should take the following precautions:
- Discontinue Use if Similar Issues Occur: If your Samsung electric range exhibits similar behavior, such as a burner’s temperature automatically increasing or the touch panel malfunctioning, immediately stop using the appliance and unplug it if safely possible.
- Verify Your Product: Check the model number of your Samsung electric range to determine if it matches NE63A6511SS/AA. The model number is typically found on a label located around the oven door frame or in a drawer underneath the oven.
- Exercise Extreme Caution: Always supervise cooking when using electric range burners. Keep flammable materials away from the cooktop surface.
- Report Incidents: If you experience any similar malfunctions, immediately report the incident to the manufacturer, Samsung Electronics America, Inc. (SEA). Additionally, file a detailed report with the U.S. Consumer Product Safety Commission (CPSC) at www.SaferProducts.gov to help track product safety issues.
- Retain Documentation: Keep all purchase receipts, warranty information, and records of any communication or service appointments with the manufacturer.
Manufacturer’s Response
The manufacturer’s response to this specific incident report is currently unknown. It is noted that Samsung previously dispatched a service technician to address a touch panel issue on this same unit.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.