December 18, 2025 – A recent incident report highlights serious safety concerns with the Samsung NE63A6511SS electric range. The report details an instance where the oven’s lower heating element overheated, causing the enamel coating at the bottom of the oven to melt. This same appliance was also reported to have its stovetop burner turn itself on unexpectedly on two separate occasions earlier in the year, an issue a repair technician reportedly identified as a known problem with Samsung ranges.
Product Details
Incident Overview
The incident report, filed on December 1, 2025, describes two distinct but equally concerning malfunctions associated with the Samsung NE63A6511SS electric range.
In the primary incident, during what was described as “normal use” of the oven, the lower heating element malfunctioned, leading to severe overheating. This excessive heat caused the protective enamel coating on the bottom of the oven cavity to melt. Such an event indicates a critical failure in the appliance’s temperature regulation system or heating elements.
Prior to this oven malfunction, the same range exhibited dangerous behavior with its stovetop. The report states that a stovetop burner on the Samsung NE63A6511SS range inexplicably turned itself on during both May and July of 2025. Following these incidents, a repair technician examined the appliance and allegedly confirmed that this self-activation issue was a “known issue” with Samsung ranges. This suggests a potentially systemic defect rather than an isolated incident.
Safety Concerns
The reported incidents with the Samsung NE63A6511SS range present several significant safety concerns for consumers:
- Immediate Dangers:
* Fire Hazard: An overheating oven element, especially one hot enough to melt internal components, poses an extreme risk of fire. Melted enamel can release toxic fumes and indicates temperatures far exceeding safe operating limits, capable of igniting food residue, grease, or surrounding kitchen materials.
* Burn Risk: Unexpected activation of a stovetop burner creates an immediate burn hazard for anyone nearby, particularly children, who may inadvertently come into contact with a hot surface they did not expect to be on.
* Electrical Hazard: Malfunctions involving heating elements and control systems can potentially lead to electrical shorts, shocks, or further component failures.
- Long-Term Risks:
* Recurrent Malfunctions: The report of both oven overheating and stovetop self-activation suggests a fundamental flaw in the appliance’s design or manufacturing. Without proper resolution, these issues could recur, leading to repeated hazardous situations.
* Property Damage: A fire originating from an overheating oven or an unattended active stovetop burner can cause extensive property damage to the kitchen and surrounding areas, including structural damage, smoke damage, and destruction of personal belongings.
* Health Risks from Fumes: The melting of oven enamel can release hazardous fumes and particles into the air, potentially causing respiratory irritation or other health issues for occupants.
- Who Might Be Affected:
* Homeowners and Users: Anyone operating or near the appliance is at direct risk of injury or property damage.
* Children and Pets: Particularly vulnerable to burns from unexpectedly activated stovetop burners.
* Emergency Responders: May be called upon to address fires caused by such malfunctions.
What Consumers Should Do
If you own a Samsung NE63A6511SS range or a similar model, it is crucial to take immediate precautions:
- Immediate Steps to Take:
* If you observe any signs of overheating (e.g., smoke, unusual odors, melting plastic/enamel) or if a burner activates on its own, immediately turn off the appliance at the breaker if it is safe to do so.
* Do not attempt to use the appliance again until it has been inspected by a qualified service technician.
* If there is any sign of fire, evacuate immediately and call emergency services (911).
- How to Check if You Own the Affected Product:
* Locate the model number on your Samsung range. This is typically found on a label around the oven door frame, on the side of the oven cavity, or on the back of the appliance.
* Verify if your model number matches NE63A6511SS.
- Prevention Measures:
* Always supervise cooking and remain vigilant for unusual appliance behavior.
* Ensure there are no flammable materials near the stovetop or oven.
* Regularly clean your oven to prevent grease buildup, which can exacerbate fire risks.
* Consider installing a smart smoke detector that can alert you remotely.
- Reporting Procedures:
* If you have experienced similar issues with your Samsung range, report the incident immediately to the U.S. Consumer Product Safety Commission (CPSC) at www.cpsc.gov. Your report helps the CPSC identify potential widespread issues and can lead to recalls or safety warnings.
* Contact Samsung customer service to report the defect and inquire about inspection or repair options.
Manufacturer’s Response
According to the incident report, the manufacturer’s response was “Yes,” indicating that SAMSUNG ELECTRONICS AMERICA, INC. (SEA) is aware of this reported incident. Further details regarding specific actions taken by the manufacturer in response to this incident are not available in the provided report.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.