February 9, 2026 — A Segway G30LP KickScooter reportedly malfunctioned, abruptly stopping from 16 miles per hour without warning and nearly causing the rider to crash. The incident, which left the scooter inoperable, highlights potential safety concerns for users of electric kickscooters.
Product Details
Incident Overview
On January 14, 2026, a consumer was riding their Segway Ninebot KickScooter Max (identified as model G30LP) in their neighborhood when the scooter suddenly and without warning decelerated from an active speed of 16 miles per hour to a complete stop. This abrupt halt caused the rider to be violently jolted forward, almost resulting in a crash. Following the incident, the scooter would not turn back on. The consumer reported attempting to contact Segway, Inc. for assistance but indicated they received no helpful response from the manufacturer.
Safety Concerns
The sudden and unexpected cessation of power in an electric kickscooter operating at speed presents a severe safety hazard to the rider and potentially to others in the vicinity.
- Immediate Dangers: The primary immediate danger is the high risk of a fall. When a scooter stops abruptly from 16 mph, the rider’s momentum continues forward, making it extremely difficult to maintain balance and control. This can lead to serious injuries such as abrasions, lacerations, fractures, concussions, and other head trauma, especially if protective gear like helmets is not worn. There is also a risk of collision with other objects, pedestrians, or vehicles, escalating the potential for harm.
- Long-Term Risks: Injuries sustained from such falls can result in long-term pain, reduced mobility, and require extensive medical treatment and rehabilitation. Severe head injuries can have lasting cognitive and neurological impacts.
- Who Might Be Affected: The rider is directly affected, but pedestrians, cyclists, and drivers in the immediate vicinity could also be involved in a secondary collision if the rider loses control.
- Property Damage Potential: Beyond personal injury, the scooter itself is likely to be damaged from the impact of a fall. The rider’s personal belongings, such as cell phones or bags, could also be damaged. If a collision with another vehicle or property occurs, there is potential for damage to those as well. The complete failure of the scooter to turn back on suggests a significant internal malfunction, rendering the product unusable.
What Consumers Should Do
If you own a Segway G30LP or Segway Ninebot KickScooter Max and have experienced similar issues or are concerned about potential malfunction:
- Stop Using Immediately: Do not attempt to ride the scooter if it has exhibited any unusual behavior, particularly unexpected stops or power loss.
- Check Your Model: Confirm if your scooter is a Segway G30LP or a Segway Ninebot KickScooter Max. This information is typically found on the product’s packaging, user manual, or a label on the scooter itself.
- Retain the Product: Do not dispose of the scooter. Keep it in its current state as evidence in case further investigation or action is required.
- Contact the Manufacturer: Reach out to Segway, Inc. to report the incident and inquire about potential solutions, repairs, or recalls. Document all communications, including dates, names of representatives, and summaries of discussions.
- Report the Incident: File a detailed report with the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov. This helps the CPSC track incidents and identify potential widespread issues that may warrant further action.
- Seek Medical Attention: If you or someone you know has been injured due to a scooter malfunction, seek appropriate medical attention and document all injuries and treatments.
Manufacturer’s Response
Segway, Inc. has acknowledged receipt of the incident report. However, no specific details regarding their investigation, proposed solutions, or an official statement on this particular incident have been publicly provided at this time.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
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Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.