January 22, 2026 – A recent consumer incident report details serious health and safety concerns regarding a Signature Design by Ashley CHIME 12-inch plush memory foam king mattress. The mattress’s outer cover reportedly tore during normal household use, exposing what the consumer observed as fine fiber-like material, believed to be fiberglass or glass fiber. This exposure led to immediate health symptoms for the consumer and raised significant alarm due to the presence of a child with asthma in the home.
Product Details
Incident Overview
The consumer purchased the Signature Design by Ashley CHIME 12-inch plush memory foam king mattress in December 2021. The incident occurred recently when the mattress’s outer cover reportedly tore during normal household use. Following the tear, the consumer observed fine, fiber-like material inside the mattress, which appeared to be fiberglass or glass fiber.
Shortly after the fibers became exposed, the consumer experienced throat irritation and changes in their voice. Due to the voice hoarseness, the consumer sought emergency medical attention. At the time of the hospital visit, the cause of these symptoms was unknown to the consumer, who was unaware of the potential fiber exposure from the mattress. The report also highlights a significant concern regarding a child with asthma in the home, elevating worries about potential respiratory irritation from airborne fibers affecting a vulnerable individual.
The consumer attempted to contact Ashley Furniture customer support via email on December 29th, followed by a phone call. While Ashley confirmed a case was opened, the consumer reports that no guidance on safe handling, next steps, or a timeline for resolution has been provided. The consumer filed this incident report out of concern for potential health and safety risks associated with the mattress cover failing under normal use.
Safety Concerns
The reported incident with the Signature Design by Ashley CHIME mattress raises several serious safety concerns:
- Immediate Dangers: Direct exposure to fiberglass or glass fibers can cause immediate skin irritation (itching, rash), eye irritation, and respiratory issues (throat irritation, coughing, breathing difficulties, voice changes). The consumer’s reported throat irritation and voice changes, necessitating an emergency room visit, underscore these immediate health risks.
- Long-Term Risks: Prolonged or repeated exposure to airborne fiberglass particles can potentially lead to chronic respiratory problems, persistent irritation, and exacerbation of pre-existing conditions like asthma. The presence of a child with asthma in the home amplifies this risk, as children are often more susceptible to respiratory irritants.
- Who Might Be Affected: Anyone in the household, particularly those sleeping on or near the mattress, is at risk. Children, individuals with respiratory sensitivities (like asthma), and pets are especially vulnerable to the effects of airborne fibers.
- Property Damage Potential: Once fiberglass fibers are released into the environment, they can easily spread and embed themselves into other household items, including bedding, clothing, carpets, furniture, and HVAC systems. This contamination can be extremely difficult and costly to remove, often requiring professional cleaning or replacement of affected belongings, leading to significant financial burden.
What Consumers Should Do
Consumers who own a Signature Design by Ashley CHIME mattress, especially the 12-inch plush memory foam king model, should take the following actions:
- Immediate Steps: If you observe any tearing of your mattress cover or suspect fiberglass exposure, do not attempt to clean or vacuum the area yourself, as this can spread the fibers further. Immediately isolate the mattress, seal off the affected room if possible, and avoid further contact with the mattress. Ventilate the room by opening windows.
- Check Your Product: Carefully inspect your Signature Design by Ashley CHIME mattress for any signs of tears, rips, or visible fibers protruding from the cover. Do so without disturbing the mattress excessively.
- Prevention Measures: While the incident suggests a failure of the outer cover itself, using a high-quality, fully enclosed mattress protector can provide an additional barrier against potential fiber exposure should the outer cover fail. Avoid jumping or rough play on mattresses, which could stress the cover.
- Reporting Procedures: If you have experienced a similar incident or have concerns about your mattress, report it immediately to the U.S. Consumer Product Safety Commission (CPSC) at www.cpsc.gov. Also, contact Ashley Furniture Industries, Inc. directly using the information provided below.
Manufacturer’s Response
Ashley Furniture Industries, Inc. provided a response on January 13, 2026, stating: “Ashley Furniture appreciates receiving this report regarding its Chime mattress and any feedback from customers regarding their experiences with our products. Ashley is committed to offering high quality home furnishings and takes both product safety and reports like this one seriously. We encourage customers with questions or concerns about this product or any of Ashley’s products to contact us at 1-888-274-5390.”
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process.
Contact us today for a free consultation: 424-325-3112
Our legal team has successfully represented clients in product liability cases involving defective appliances, automotive defects, medical devices, and consumer products. We work on a contingency fee basis, which means you don’t pay unless we win your case.
Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.