November 4, 2026 — An incident report details a concerning safety issue with a WERHY electric scooter, purchased from Amazon, which repeatedly loses power without warning during use, posing a significant fall risk.
Product Details
Incident Overview
An 11-year-old girl was riding a newly purchased WERHY 350W electric scooter when it abruptly lost all power without warning or error display. This initial shutdown occurred mid-ride, preventing the scooter from restarting and requiring the child to be picked up. While the scooter temporarily resumed function hours later, the issue recurred repeatedly and randomly during subsequent rides within the first week of use, after approximately 25 miles of operation. The family has since stopped using the scooter due to the ongoing safety concerns. The product, despite being sold under the WERHY brand on Amazon, reportedly carries no brand name, model number, or serial number on the unit, labels, or manual.
Safety Concerns
The primary safety concern with this incident is the unpredictable and sudden loss of power during operation.
- Immediate Dangers: A scooter losing power unexpectedly while a rider is in motion can cause the rider to be thrown forward, especially at speed or if carrying a heavy item like a backpack. This can lead to serious injuries such as fractures, concussions, abrasions, and dental injuries. For a child, these risks are amplified due to potentially less developed reflexes and balance.
- Long-Term Risks: Continued use of a product with such a critical defect presents an ongoing and unmitigated risk of injury. The unpredictability of the malfunction means that even a short ride could lead to a severe accident.
- Who Might Be Affected: Riders of all ages are at risk, but children are particularly vulnerable to serious injury given their physical characteristics and potential inexperience. Pedestrians or other vehicle operators could also be affected if a rider loses control and collides with them.
- Property Damage Potential: Beyond personal injury, a sudden stop or fall could damage the scooter itself, other personal property carried by the rider, or property in the vicinity if the rider loses control.
What Consumers Should Do
Consumers who own a WERHY 350W electric scooter (Amazon ASIN B0H1J5L68S) or a similar unbranded scooter exhibiting sudden power loss should take immediate action to ensure safety.
- Immediate Steps: Discontinue use of the scooter immediately. Do not attempt to repair the scooter yourself, especially if the manufacturer or seller suggests disassembling the unit. Self-repair attempts without proper knowledge or tools can be dangerous, potentially worsening the defect or creating new hazards, and may void any limited warranty.
- How to Check if You Own the Affected Product: Check your Amazon purchase history for “WERHY 350W scooter” or ASIN B0H1J5L68S. Be aware that the scooter unit itself may lack specific branding or model numbers, as noted in the incident report.
- Prevention Measures: When purchasing electric scooters or similar personal mobility devices, always look for clear branding, comprehensive product information (including model and serial numbers), and safety certifications. Prioritize products from reputable manufacturers that offer clear warranty policies and responsive customer service.
- Reporting Procedures: If you have experienced a similar incident with this or any other product, report it immediately to the U.S. Consumer Product Safety Commission (CPSC) at www.SaferProducts.gov. Your report helps identify hazardous products and contributes to product safety awareness and potential recalls.
Manufacturer’s Response
The manufacturer, HUIZHOU DINGHAN TECHNOLOGY CO., LTD dba WERHY, has acknowledged the incident report. The seller, via Amazon, reportedly suggested to the consumer that a loose internal wiring harness might be the cause. However, the seller declined to replace the unit and instead instructed the consumer to disassemble the scooter to investigate and potentially fix the issue themselves. This response is concerning as it places the burden and risk of repair on an untrained consumer for a product exhibiting a critical safety defect.
Legal Help Available
If you or a loved one has been injured by a defective product or suffered property damage due to a product malfunction, you may be entitled to compensation. The experienced product liability attorneys at Farzan Law understand the complexities of defective product cases and can help you navigate the legal process. Farzan Law is a California based Personal Injury law firm focusing on protecting the rights of those wrongfully injured.
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Note: This information is based on incident reports provided by the U.S. Consumer Product Safety Commission. If you find information that is incorrect, please contact us immediately so we can correct the post to reflect accurate information.
Disclaimer: The information provided in this post is not intended to be legal or medical advice. This article is based on publicly available incident reports. The incidents mentioned have not necessarily been independently verified or adjudicated.